Our teams are constantly focused on customer service at Pillar Properties. Its the cornerstone of our mission – to provide what we call a ‘quietly awesome’ experience for our residents. That means our teams work diligently behind the scenes to make sure the experience inside our properties matches residents lifestyles, needs and expectations. Being quietly awesome is a focus for everything we do and it is the guiding light of our customer service team.
That’s why we are especially proud to receive the SatisFacts 2014 National Resident Satisfaction Award for 2014. SatisFacts is a national company that works with more than a million apartment dwellers annually to gauge their experiences. We are thrilled that of the nearly 300 property management companies across the country, Pillar Properties is ranked in the top three!*
“Seeing Pillar Properties recognized with this award is exceptional but I can humbly say I am not surprised,” said Billy Pettit, senior vice president for Pillar Properties. “This all comes back to the teams at each of our properties – The Lyric, The Wave and The Nolo at Stadium Place, The Century, The Corydon and The 101. They are deeply committed to making our properties a special place to live and they are clearly succeeding.”
SatisFacts surveys all residents annually and again anytime a resident moves in, has a maintenance request or moves out. Based on those surveys, Pillar Properties also received an Exceptional Company Award (score of 4.5 or higher of 5.0) for resident satisfaction. You can see the awards and rankings here.
“This awards shows us that our teams are responding to our resident’s needs and that’s what truly matters to us. We focus every day on ensuring that our property teams are quick to address any issues that arise for our residents. That’s what makes Pillar Properties different from other property owners and that’s what being quietly awesome is all about,” said Pettit.
SatisFacts is the apartment industry retention and reputation management authority, working with hundreds of management companies and more than a million apartment units nationally. You can learn more about the company here.
* Of companies with less than 2,000 apartment units
We are proud of our partnership with KING5 to cheer on the Seahawks and help fill the shelves at Northwest Harvest. We hosted a food drive at our property and everyone who donated got a pair of these cool KING5 #twelfie shades!
And while the Seahawks didn’t quite bring home the victory (so close!), the big winner was Northwest Harvest as generous fans from all over Puget Sound donated more than 75,000 meals in the week leading up to the Super Bowl.
We want to thank our residents and everyone else who was part of the food drive, we couldn’t have done it without you!
We donated, too! Our VP of Multi Family Operations, Diana Norbury and VP of Construction and Plan Operations, Scott Haines presented a check to Northwest Harvest live on KING5 News!
The New Year is time for a fresh start, and what better way to do so than by re-organizing your home! We truly believe that an organized home can maximize your time and allow you to focus on other activities like enjoying the neighborhood or reading a book!
We know that organizing your home can be time consuming, so we focused on the three spaces of a home that would benefit from organization: bathroom, kitchen and living room.
It is difficult to successfully store all our supplies and have a nice looking bathroom. So, we compiled organizing solutions for your bathroom that guarantee it will stay clutter-free.
These hanging baskets could be the best and most attractive way to organize your bathroom supplies.
A spice-rack can hold all your toiletries and get them off the counter. Re-purpose your old spice racks, or make your own.
Learn the most effective way to organize your items under the sink while increasing storage space.
A cluttered kitchen could be the reason we choose to dine out over cooking, so here are the best practices to have a high-efficiency kitchen.
The Century and Pillar Properties we join you in caring about the impact we have on the environment. Our New Year’s resolution is to become even more environmentally friendly, and we have some information to share that will help you do the same.
Our timing is good because the City of Seattle is enforcing a new garbage law starting January 1, requiring all Seattle residents to compost and recycle. You can read more about that here.
Many of us associate being ‘green’ with recycling. But there are actually three steps: reduce, reuse and then recycle.
Reducing the impact you have on the environment can be very simple, by just changing some small things in your daily life. Here are some easy ideas you can adopt:
Look for products with compostable packaging (such as Cedar Grove) or suggest that your local stores use compostable products.
Reduce the number of disposable items in your household (see #2 for ideas.)
Donate your unwanted items to your local Goodwill, rather than throwing them away.
Compost as much as you can. Here are some helpful tips:
Ask one of our team members for a compost bucket and where to dispose of your compost when your bucket is full.
The image below shows you what can be composted, for a list of compostable items, click here.
Reusing may require you to think outside of the box. Sometimes you may have to go the extra mile, but it will pay off by saving you money and energy. Here are some ideas on how to reuse your items:
Instead of throwing it away, reuse it. Here are five things we should never throw away and how to reuse them.
Save over 544,000 trees by replacing your virgin fiber paper towels with 100% recycled ones.
Even better, here are three ways to replace disposable products in your kitchen. Tip: if you can’t live without disposable paper towels or napkins, be sure to compost them.
Tired of paying for your grocery bags at the store? Do you have unwanted old t-shirts laying around? Here is a tutorial on how to make your own reusable, no-sew t-shirt tote bags. Tip: put your reusable bags in the car so you never forget them.
Purchase a reusable water bottle, instead of bottled water.
Recycling is the most common practice of all three steps for many, but the reality is, there is more to recycling than throwing an aluminum can in the recycling bin. Here is how you can do more:
When possible, purchase items made of recycled materials by looking for the recycle sign on packaging.
Purchase items with little to no packaging.
Bring your own mug for coffee/tea to reduce paper cup waste.
There are many household items that can be recycled that we aren’t aware of. Here is a list of ten things you didn’t know you could recycle.
New year, new you…new home? The beginning of a new year always centers on changes and improvements, but typically the focus is on ourselves—our health, our relationships, our jobs. When examining areas for improvement, we often forget one of the most important parts of ourselves: our homes.
It’s the place we wake up to each morning to begin our days and where we go to unwind after a long week. The environment we live in is critical to our success, so why not give the apartment a few updates this year? Explore a few “home improvements” to start the year feeling fresh, recharged, and ready to take on your resolutions.
Move it around
One of the easiest, quickest ways to change your environment is rearranging your furniture. Maybe try a new angle for your bed, move your couches around or try creating feng shui in your living room.
Update the color
It may be time to try a new color on your walls—look into fun removable wallpaper, find a new paint shade or create an accent wall. Pick a color or design that will give you energy.
Add some new pops of color
If you’re not ready for new colors on your wall, add pops of color where you can. Adding a new rug, bringing in some exotic plants, or finding fun throws and pillows are easy color additions.
Change the little details
If you’re looking for even smaller changes, find the little details in your apartment. Replace the knobs on your dressers or kitchen cabinets, find new prints for your wall decor, or swap in new photos for your frames.
Expand the space
Similar to adding new details, you can update your apartment by removing details to create space. End the year by de-cluttering unnecessary items or collecting donations for your local Goodwill. You can also expand the space in your rooms with new mirrors.
You can watch the weather channel tirelessly. You can try doing the “snow dance.” You can play “Let It Snow” on repeat. You can close your eyes and make a wish. Try as you might, a snowy landscape can be hard to come by in the Pacific Northwest. Rather than keep peeking out your window each morning in hopes of some flakes, you can make your own snow scene. Gather a few supplies ahead of time and you’ll be ready to make your own White Christmas this year. Get ready for your apartment to become transformed into a winter wonderland.
Make your own snow
Try some new spins to the classic paper snowflake patterns. If you have a hot glue gun, you can create your own unique snowflake formations to decorate your windows. Or roll up some paper into these gorgeous quill snowflakes to hang around your apartment.
Build a snowman
You can pass on the freezing toes and wet gloves, but still build your very own Frosty. All you need is some paper and scissors to take over your door with a fun paper snowman craft. If you’re partial to creating in the kitchen, build these delicious melting snowman cookies.
Sip a frosty cocktail
Since you won’t be cold from playing outside, you can instead warm up with some boozy cocktails. Sip the flavors of winter with this Coconut Cream Martini or create a frosty concoction with this Vodka Snowflake Cocktail. Cheers!
The beauty of the holiday season: it’s the perfect excuse to come together with your closest friends and family. It’s the time of year to gather with your loved ones and revel in the joy of simply being together.
If you’re taking on hosting duties this season, you’ll want to create a night to remember. Whether your friends are coming over for the yearly cookie swap or your entire extended family is coming over for a five-course meal, this is the year to bring your entertaining to the next level. You already know the basics—a party playlist, fresh flowers, and good food—so here are five essentials for really wowing your guests this year:
Warm holiday-scented candles: lighting a few candles throughout your apartment helps set the mood and create a warm, comforting atmosphere.
Bar cart stocked with seasonal cocktails: the best way to get a party started is the drinks.
A bountiful, colorful cheese board: pick out a variety of cheeses, meats, fruits, and crackers for easy appetizers.
Hand-crafted place settings: delight your guests with special name cards as an added touch.
Don’t let them leave empty-handed: pick out your favorite treat to pass out among partygoers before they leave.
Time to break out the mistletoes, twinkle lights, and ribbon! It’s time to deck your halls with holiday cheer. Here are some easy and creative DIY projects to get you inspired.
For your tree: HGTV
If you’re celebrating Christmas, you’ll love these creative and quirky themes. Try something new this year by building your tree out of books or wooden logs.
For your wreath: Nesting Place
Explore this huge compilation of eclectic, homemade wreath ideas! The list is growing, so you’re sure to find a creative new way to dress your door.
For your kitchen: Camille Styles
Baking holiday cookies is not only a fun seasonal activity, but an easy way to spread cheer to your friends, co-workers, and family. From elegant sugar cookies to decadent meringues, classic gingerbread to cranberry bars, Camille Styles is sure to impress.
For your gifts: Martha Stewart
Martha is always a great go-to for holiday inspiration and easy DIY. No matter the gift you’re giving—whether it’s a bottle of wine or toy for a toddler—Martha has beautiful tags to help dress your presents.
For your hostess: Style Me Pretty
If your calendar is looking booked with holiday gatherings and soirees, you’ll be in need of some fun hostess gifts. Check out these adorable homemade boxes of goodies.
For quick ideas: Real Simple
If you’re short on time, but big on holiday cheer, Real Simple has you covered. Here are some quick and easy ideas to get your home in the season.
For your mantel: Southern Living
Your mantel is the centerpiece of your home, so be sure to give yours a festive makeover. Whether you prefer simple and elegant or colorful and bold, these ideas will make yours pop.
For everything else: Pinterest
Of course you can never go wrong browsing Pinterest. If the projects above were just getting you started, you’ll get lost for hours in the beautiful ideas and creative crafts on Pinterest. Search any idea you like—from snowflakes to twinkle lights to dreidels to candles!