Our teams are constantly focused on customer service at Pillar Properties. Its the cornerstone of our mission – to provide what we call a ‘quietly awesome’ experience for our residents. That means our teams work diligently behind the scenes to make sure the experience inside our properties matches residents lifestyles, needs and expectations. Being quietly awesome is a focus for everything we do and it is the guiding light of our customer service team.
That’s why we are especially proud to receive the SatisFacts 2014 National Resident Satisfaction Award for 2014. SatisFacts is a national company that works with more than a million apartment dwellers annually to gauge their experiences. We are thrilled that of the nearly 300 property management companies across the country, Pillar Properties is ranked in the top three!*
“Seeing Pillar Properties recognized with this award is exceptional but I can humbly say I am not surprised,” said Billy Pettit, senior vice president for Pillar Properties. “This all comes back to the teams at each of our properties – The Lyric, The Wave and The Nolo at Stadium Place, The Century, The Corydon and The 101. They are deeply committed to making our properties a special place to live and they are clearly succeeding.”
SatisFacts surveys all residents annually and again anytime a resident moves in, has a maintenance request or moves out. Based on those surveys, Pillar Properties also received an Exceptional Company Award (score of 4.5 or higher of 5.0) for resident satisfaction. You can see the awards and rankings here.
“This awards shows us that our teams are responding to our resident’s needs and that’s what truly matters to us. We focus every day on ensuring that our property teams are quick to address any issues that arise for our residents. That’s what makes Pillar Properties different from other property owners and that’s what being quietly awesome is all about,” said Pettit.
SatisFacts is the apartment industry retention and reputation management authority, working with hundreds of management companies and more than a million apartment units nationally. You can learn more about the company here.
* Of companies with less than 2,000 apartment units
There’s nothing more fun than a Karaoke night on Valentine’s Day!
With the Karaoke ready to go, a table full of tasty appetizers
And Valentine’s Day themed cocktails hand-crafted by our in-house bartender,
residents joined in to sing their hearts out at our Valentine’s Day Karaoke Party!
Even Genevieve, our property manager belted out a few tunes!
And our friend Millana joined her, too!
We want to thank all our residents who attended, you made Valentine’s Day special for us!
Our community was far too young to enter the Emerald Awards this year, but our sister properties had the opportunity to enter and become finalists!
This annual awards presentation, sponsored by the Washington Multi Family Housing Association (WMFHA), honors the top performers in the apartment industry in the Pacific North West.
A big congratulations to the following:
From Stadium Place:
- Tyler Patton, Maintenance Supervisor of the Year (301+ Units)
- Nicole Kellogg, Assistant Manager of the Year
- Lauren Reel, Leasing Consultant of the Year
- Megan Vallor, Community Manager of the Year
From The Corydon:
- Richard Hughes, Maintenance Supervisor of the Year (1-150 Units)
From The 101:
- Sam Hale, Maintenance Rookie of the Year
The Emerald Awards also recognize individual properties and we are pleased that The Lyric is a finalist for Community of the Year
and Stadium Place is a finalist for New Development of the Year.
It’s a long road to becoming a finalist and we couldn’t be more excited to see the properties’ team members recognized for all they do.
Please join us in congratulating the finalists and wish them luck when the winners are announced at the big awards presentation on February 12.
We are proud of our partnership with KING5 to cheer on the Seahawks and help fill the shelves at Northwest Harvest. We hosted a food drive at our property and everyone who donated got a pair of these cool KING5 #twelfie shades!
And while the Seahawks didn’t quite bring home the victory (so close!), the big winner was Northwest Harvest as generous fans from all over Puget Sound donated more than 75,000 meals in the week leading up to the Super Bowl.
We want to thank our residents and everyone else who was part of the food drive, we couldn’t have done it without you!
We donated, too! Our VP of Multi Family Operations, Diana Norbury and VP of Construction and Plan Operations, Scott Haines presented a check to Northwest Harvest live on KING5 News!